Contact Support

Need help with BI Pixie? We are here to assist you.

Check the Release Notes: We may have already fixed the issue in a recent update.
Review this User Guide: the answer to your question may be covered in one of the guide pages.
Check the Overview view in the BI Pixie item: the usage panel and status banners often provide context about current issues (for example, subscription expiration, exceeded limits, refresh blocks).
Check the progress panel in the BI Pixie item, where Add, Update, and Remove Pixies runs show their status, per-report results, and errors. See Managed Reports.

You can reach us through the following channels:

To help us resolve your issue faster, please include:

Your account email and the subscription details from the Account view.
The Microsoft Fabric workspace name, the BI Pixie item name, and the affected report name(s).
A description of the issue, including what you expected to happen and what actually happened.
Screenshots of any error messages or unexpected behavior in the BI Pixie item.
The Add Pixies log from the Add Pixies tab (if the issue is related to adding Pixies).

Issue	What to Check
No events appearing	Use the Events pane in the Managed Reports view to verify events are being captured. See Test Events for the steps. Make sure you have interacted with the report after the Pixies were added.
Dashboard not loading data	Verify the SAS Token on the semantic model is current. Check that the semantic model refresh is configured.
Subscription limits exceeded	Review the Plan & Usage section on the Account view to see your tracked items and daily refresh usage. Your cost is always fixed; reaching a limit never adds charges.
Data refresh blocked	The Overview view shows an estimated time when refreshes will be restored. This can happen when the daily refresh limit is reached.
Cannot add more reports	You may have used all of your plan's tracked items. Check usage on the Overview view or the Account view. Upgrading your plan adds more tracked items. Deleting a report on the Managed Reports view stops tracking and removes its collected events, but your tracked items count does not go down.
Long-running job appears stuck	Open the BI Pixie item's progress panel for the run's status, per-report results, and error details. See Managed Reports.