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Account Settings

The Account page gives you full visibility into your plan usage, security keys, and data residency. Navigate to Account in the BI Pixie Portal sidebar to access this page.

Account Info

The Account Info section displays your name, email, and role (Admin or Member) from Azure AD, along with your license key. Admins see the account license key. On Enterprise plans with multiple licenses, members see the license key of the license they are assigned to.

If a payment has failed (past-due status), an additional row appears with a link to Update payment method, which opens the Stripe billing portal. For accounts billed through Azure Marketplace, this link is replaced with Check Azure Billing, which opens the Azure portal where you can manage your Marketplace subscription.

Profile

The Profile section lets you add optional details that help BI Pixie personalize your experience: company, job title, department, city, state/region, country, and phone. Click Edit to update your profile and Save to apply changes.

Plan and Usage

The Plan & Usage section shows your current subscription and resource consumption.

Plan Information

Displays your plan name (e.g., "Pro Plan"), the plan start date, and the renewal or expiry date.

Usage

  • Tracked items. How many of your plan's tracked items are in use. A tracked item is a report with Pixies, or a semantic model or data agent you are preparing for AI; see What Counts as a Tracked Item for the full definition.
  • Sessions (fair use). An informational meter showing sessions across your tracked reports in the current period against your plan's fair-use allowance. A session = one person using one report on one day. Exceeding this allowance only slows dashboard refresh until usage drops back below it. It never results in additional charges.
Your cost is always fixed. The session meter is informational only. It never becomes a bill.

Data Retention at Extreme Usage

Far beyond the fair-use allowance there is a ceiling on how much event data we keep for your account. Admins choose what should happen if it is ever reached:

  • Keep collecting. Tracking continues without a break. Your oldest event data is removed first, and removal stops as soon as your rolling 30-day usage drops back down. This is the default for new accounts.
  • Preserve existing data. Nothing already stored is removed. New events stop being collected until your rolling 30-day usage drops back down, then tracking resumes automatically.

This ceiling sits far above the fair-use allowance and is not expected to be reached in normal use. Neither option ever affects your bill. Accounts whose telemetry is delivered to their own OneLake never have data removed by BI Pixie.

Limits

  • Data Refreshes. The number of data refreshes used today versus your plan's daily refresh limit.

Usage Notices

When usage crosses a threshold, notices appear in the Plan & Usage section:

  • Usage limit warning. You are approaching your plan's tracked-item limit.
  • Fair-use advisory. Session usage across your tracked reports has run past your plan's fair-use allowance. Dashboard refresh slows until usage drops back below the allowance. Data collection is not affected, and nothing is billed.
  • Data refresh access blocked. Daily refresh limit exceeded, with an estimated restoration time.

Admins see links to View Plan Details and Change Plan for managing subscriptions.

Security

The Security section manages your API tracking keys. This section is hidden when your account is suspended.

Account Tracking Key

Your account tracking key is used to authenticate telemetry data sent from your tracked reports. Without it, usage data is rejected.

The key is masked by default. You can reveal the full key or copy it to your clipboard.

Rotating the key (admin only):

  1. Click Rotate Key.
  2. A warning will explain that reports with Pixies will pause tracking until you update them with the new key.
  3. Click Confirm Rotate to proceed.
  4. After rotation, navigate to Add Pixies and update your reports so they use the new key.

Per-Report Tracking Keys

On Enterprise plans, administrators can enable per-report tracking keys. When enabled, each report gets its own dedicated tracking key. If one key is compromised and rotated, the others continue working.

  • Click Enable to turn on per-report keys.
  • To disable, you must type your account name to confirm, as disabling will cause reports with dedicated keys to pause tracking until they are updated with the shared account key.
  • When enabled, new reports can use dedicated tracking keys.

Individual report keys can be rotated from the Managed Reports page using the action menu on each report.

Dashboard Data Source

Use this SAS Token to refresh the semantic model of your BI Pixie Dashboard. The Dashboard Data Source card shows a single SAS Token (masked by default). Use Show to reveal it, Copy Token to copy it, and Rotate to issue a fresh Token (admin only).

This is the Token you paste into Power BI when first installing the dashboard, and again whenever you rotate the credential. For the full walkthrough, see Dashboard Data Source.

Data Region

The Data Region section shows where your analytics data is stored (e.g., "UK South (London)"). Region changes require a manual review and historical data cannot be transferred to a new region. This section is hidden when your account is suspended.

Requesting a Region Change

Administrators can request a region change by expanding the "Request a different region" section:

  • Move to available region: Migrate to a region BI Pixie already supports. Your new region starts fresh; historical data from the current region cannot be transferred.
  • Request new region: Request a region not currently supported. The BI Pixie team reviews these requests and prioritizes based on demand.

To submit a request:

  1. Select the request type (migration or new region).
  2. Choose the target region.
  3. Select an urgency level and add a note explaining your reason.
  4. Click Submit Migration Request or Submit Region Request.

Leave Account

If you are not the sole user on the account, you can leave the account by signing out from the Account page. This removes your access to the account. Admins who want to leave must ensure another admin exists on the account before leaving, so the account is not left without an administrator.

Danger Zone

The Danger Zone section (admin only, active accounts only) allows you to permanently delete your BI Pixie account.

Warning: Account deletion is immediate and cannot be undone. You must remove all team members before you can delete the account.

Deleting your account will immediately:

  • Stop tracking on all reports and revoke your API key.
  • Remove portal access for all team members.
  • Permanently delete all telemetry data, configurations, and reports.
  • Cancel your subscription (for paid plans).

To proceed, click Delete Account, type DELETE to confirm, and click Delete Account again. You will be signed out after deletion.

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