Contact Support

Need help with BI Pixie? We are here to assist you.

Check the Release Notes — We may have already fixed the issue in a recent update.
Review this User Guide — The answer to your question may be covered in one of the guide pages.
Check the Overview page in the BI Pixie portal — The usage panel and status banners often provide context about current issues (e.g., plan expiration, exceeded limits, refresh blocks).

You can reach us through the following channels:

To help us resolve your issue faster, please include:

Your account email and license key (found on the Account page).
The workspace name and report name(s) involved.
A description of the issue, including what you expected to happen and what actually happened.
Screenshots of any error messages or unexpected behavior.
The instrumentation log from the Add Pixies page (if the issue is related to instrumentation).

Issue	What to Check
No events appearing	Use the Check for events tool on the Managed Reports page to verify events are being captured. Make sure you have interacted with the report after instrumentation.
Dashboard not loading data	Verify the connection parameters (Storage Account URL and License Key) in the Power BI app settings. Check that the semantic model refresh is configured.
Plan limits exceeded	Review the Plan & Usage section on the Account page. You can configure session limit behavior to control what happens at the limit.
Data refresh blocked	The Overview page shows an estimated time when refreshes will be restored. This can happen when the daily refresh limit is reached.
Cannot add more reports	You may have reached your plan's report limit. Check your usage on the Overview page or the Account page. Consider upgrading your plan or releasing unused report slots on the Managed Reports page.